Deelzon Return & Refund Policy

Last Updated: [Insert Date]

At Deelzon, customer satisfaction and trust are our highest priorities.

We are committed to providing authentic daily essentials, Ayurveda & herbal, and wellness products sourced from verified MSMEs.

If for any reason you are not fully satisfied with your purchase, we provide a hassle-free return and refund process in compliance with Indian consumer protection laws.

1. Cooling-Off Period – 7 Days

• All customers and Independent Distributors (IDs) are entitled to a 7-day cooling-off period from the date of delivery.
• During this period, you may cancel or return your order without any penalty and request a full refund, subject to the conditions below.
• No reason for return is required during this period, but we encourage feedback to help improve our services.

2. Eligibility for Return

To be eligible for a return:

• The item must be unused, unwashed, and in its original condition.
• The product should be returned with original packaging, labels, seals, and invoice.
• Items must be free from damage, stains, or tampering.
• For wellness or perishable items (e.g., food supplements, herbal consumables), products can only be returned if unopened and sealed.

Non-Returnable Items:

• Products that have been used or altered after delivery.
• Items with hygiene concerns once opened (e.g., personal care products).
• Items marked as “final sale” or “non-returnable” at the time of purchase.

3. How to Initiate a Return

• Log in to your Deelzon account and go to My Orders.
• Select the product you wish to return and click Request Return within 7 days of delivery.
• Choose the reason for return and upload a photo of the product (if requested).
• Our customer service team will review the request and share pickup instructions or return address.

Alternatively, you may email us at support@deelzon.com or call our helpline at [Insert Phone Number] within the cooling-off period.

4. Return Pickup & Shipping

• For eligible returns, Deelzon will arrange free reverse pickup in most serviceable areas.
• If reverse pickup is not available, you may be asked to ship the product to our nearest warehouse; shipping charges (if any) will be reimbursed upon verification.

5. Refund Process

• Once we receive the returned product, it will be quality checked within 3–5 working days.
• Upon approval, refunds will be processed as follows:
  • Online Payments: Credited back to the original source (bank account, credit/debit card, or wallet) within 7–10 working days.
  • Cash on Delivery (COD): Refunded to the customer’s bank account after collecting bank details.
• A confirmation email/SMS will be sent once the refund is initiated.

6. Exchange Policy

• If you prefer an exchange instead of a refund, you can request a replacement for the same product or a product of equal value (subject to availability).
• Exchange requests must also be made within the 7-day cooling-off period.

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7. For Independent Distributors (IDs)

• IDs enjoy the same 7-day cooling-off period for personal purchases or inventory bought for resale.
• Unsold and unopened stock can be returned or repurchased by Deelzon as per the Direct Selling Rules, 2021.
• IDs must raise a buy-back request through the distributor dashboard or by emailing grievance@deelzon.com.

8. Order Cancellations

• Orders can be cancelled before dispatch by visiting My Orders or contacting our support team.
• If the order has already been shipped, it can be cancelled by initiating a return after delivery.

9. Damaged or Incorrect Items

• If you receive a product that is defective, damaged, or not what you ordered, report it within 48 hours of delivery by emailing support@deelzon.com with images.
• We will arrange immediate replacement or full refund, including shipping charges.

10. Important Notes

• Refunds will only be processed after we receive and verify the returned product.
• Deelzon reserves the right to reject returns if products fail quality checks or fall under non-returnable categories.
• Repeated return requests or fraudulent claims may lead to account suspension as per company policies.

11. Grievance Redressal

For unresolved issues, you may contact our Grievance Officer:

• Name: [Grievance Officer Name]
• Email: grievance@deelzon.com
• Phone: [Insert Contact Number]
• Address: [Registered Office Address]

Complaints will be acknowledged within 48 hours and resolved within 30 days in compliance with the Consumer Protection (E-Commerce) Rules, 2020.

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Disclaimer: This Return & Refund Policy is subject to periodic updates to remain compliant with Consumer Protection Laws and Direct Selling Rules, 2021.